Library · Tag
Support
An annotated collection of 1 books on support, spanning 2016. Featuring works by Jay Baer — each with editorial commentary oriented to digital product practice.
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Jay Baer, 2016 · Portfolio / Penguin
Baer's central claim is counterintuitive: customer complaints in the age of social media are not a problem to be managed but a rare source of concentrated feedback, and ignoring them (which most companies do) costs more…