Library · Tag
Customer Interviews
An annotated collection of 1 books on customer interviews, spanning 2021. Featuring works by Michele Hansen — each with editorial commentary oriented to digital product practice.
Deploy Empathy: A Practical Guide to Interviewing Customers
Michele Hansen, 2021 · Self-published
Hansen's book is a practical manual on customer interviewing written by someone who has done hundreds of them inside a bootstrapped software company. The book's strongest feature is its granularity: transcripts, question…