Empathy

Krznaric writes about empathy as a civic virtue rather than a psychological faculty — as a practice that changes how societies treat strangers, how institutions design services, and how workplaces organise. This early es…

Kidd and Castano's experiments show that reading literary fiction — as distinct from popular fiction or nonfiction — measurably improves theory of mind, the ability to attribute mental states to others. The finding was p…

Fontaine's monograph, published through the US Army's professional military education system, argues that empathy is a core competence for leadership in the complex operational environments modern armies face — not a sof…

Young's book is the operational companion to everything else in this section — a careful treatment of empathy as a research methodology rather than an emotion. The central move is a specific kind of listening: listening…

Goulet, an engineer and communications consultant, argues that empathy is an engineering practice — not a personality trait, but a set of disciplines that change how code reviews, pair programming, incident post-mortems…

Levy's paper is part of the small research literature on why empathy should be taught in computer science programmes and what changes when it is. The piece is short, well-referenced, and argues the obvious point carefull…

Ken Norton spent a decade running product at Google Ventures and writes one of the more humane newsletters in the product management space. This piece is about empathy as a working practice — not a posture but a set of s…

Hansen's book is a practical manual on customer interviewing written by someone who has done hundreds of them inside a bootstrapped software company. The book's strongest feature is its granularity: transcripts, question…