Empathy Driven Development: How Engineers Can Tap Into This Critical Skill

Goulet, an engineer and communications consultant, argues that empathy is an engineering practice — not a personality trait, but a set of disciplines that change how code reviews, pair programming, incident post-mortems and customer-feedback conversations are conducted.

The piece is a good companion to Manrubia's "Radiating Programmer" from the same tradition: both are about engineers working in the open with care for the humans on the other side.

For product direction the value is in the specific mechanisms — First Round Review pieces tend to be long on concrete practice, and this one delivers.

Goulet's broader work on communication for engineers is worth exploring.