Practical
An annotated collection of 3 books on practical, spanning 2015 to 2021. Featuring works by Indi Young, Intercom, Michele Hansen — each with editorial commentary oriented to digital product practice.
Practical Empathy: For Collaboration and Creativity in Your Work
Young's book is the operational companion to everything else in this section — a careful treatment of empathy as a research methodology rather than an emotion. The central move is a specific kind of listening: listening…
Intercom on Jobs-to-be-Done
A short Intercom ebook that collects the company's internal writing on Jobs-To-Be-Done — how they use it to frame customer research, how they structure interviews, how they translate findings into product decisions. The…
Deploy Empathy: A Practical Guide to Interviewing Customers
Hansen's book is a practical manual on customer interviewing written by someone who has done hundreds of them inside a bootstrapped software company. The book's strongest feature is its granularity: transcripts, question…