Library · Tag
Intercom
An annotated collection of 2 books & essays on intercom, spanning 2014 to 2016. Featuring works by Intercom — each with editorial commentary oriented to digital product practice.
Intercom Job Story Template
Intercom, 2014 · Intercom Inc.
A short Intercom template that translates Jobs-To-Be-Done into a story format — the "When [situation], I want to [motivation], so I can [expected outcome]" structure that has become common in product teams. The template…
Intercom on Jobs-to-be-Done
Intercom, 2016 · Intercom Inc.
A short Intercom ebook that collects the company's internal writing on Jobs-To-Be-Done — how they use it to frame customer research, how they structure interviews, how they translate findings into product decisions. The…