Library · Tag
Empirical Research
An annotated collection of 2 papers on empirical research, spanning 2023 to 2025. Featuring works by Erik Brynjolfsson, Kristina McElheran — each with editorial commentary oriented to digital product practice.
Generative AI at Work
Erik Brynjolfsson, Danielle Li & Lindsey Raymond, 2023 · Quarterly Journal of Economics, Vol. 140, No. 2
Empirical study with more than 5,000 customer-support agents. AI increases productivity 15% on average, but the effect is uneven: less experienced workers improve 30% in speed and also in quality, while the most experien…
The Rise of Industrial AI in America: Microfoundations of the Productivity J-curve(s)
Kristina McElheran, Mu-Jeung Yang, Zachary Kroff & Erik Brynjolfsson, 2025 · Center for Economic Studies, US Census Bureau Working Papers
Firm-level empirical evidence for the productivity J-curve associated with AI adoption. Companies that adopt AI initially see no productivity gains — they can even get worse — because they need complementary investments…