Operations
An annotated collection of 3 books on operations, spanning 1983 to 2001. Featuring works by Andrew S. Grove, Eliyahu M. Goldratt & Jeff Cox, The Disney Institute & Theodore Kinni — each with editorial commentary oriented to digital product practice.
High Output Management
Grove ran Intel during its most consequential decades and the book is his operational manual for management — written not as theory but as a description of what he actually did. The book covers one-on-ones, performance r…
The Goal: A Process of Ongoing Improvement
Goldratt wrote the Theory of Constraints as a business novel — a factory manager discovers that optimising every step of production is counterproductive, and that the performance of the whole system is governed by its si…
Be Our Guest: Perfecting the Art of Customer Service
The Disney Institute's book on how Disney designs customer experience — a careful account of an operation that has been obsessed with the details of user experience for longer than most of its readers have been alive. Th…